PsyCove
PERSONA MUSEUM · PERSONALITY ARCHIVE
PERSONALITY ARCHIVE
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PsyCove
Your personal archetype
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Cataloguing your answers…
Last updated · 2026-10-27
PsyCove sells digital content: one-time unlock credits that open the nine-chapter deep report for a personality test, and an all-access pass that opens every report. Nothing here is a subscription. There is no auto-renewal, no recurring charge, and no expiry date on credits you have already bought.
Delivery is immediate. Once payment clears, the credits land in your account and the reports become readable within seconds — which is exactly why the next section matters.
If you are a consumer in the European Union or the United Kingdom, you normally have 14 days from the day of purchase to withdraw from a distance contract, without giving a reason.
Digital content works differently. Under Article 16(m) of Directive 2011/83/EU — and regulation 37(2) of the UK Consumer Contracts Regulations 2013 — that right is lost once supply has begun, but only if you gave express consent to immediate performance and acknowledged that you would lose the right.
To rely on that exception we must actually obtain that consent and acknowledgement before supply begins. Where we cannot show that we did, you keep the full 14-day right and we refund in full. If you think your consent was not properly recorded, say so and we will not argue about it.
Duplicate charge — you were billed twice for what you meant to buy once.
Non-delivery — the credits never arrived, or a code we issued cannot be redeemed because of an error on our side.
Broken access — a technical fault stops you opening a report you paid for, and we cannot fix it within a reasonable time.
Unauthorised payment — someone used your card without your permission; report it and we will act on it with our payment provider.
In each of these cases the refund is the full amount, returned to the original payment method.
Credits you have already spent. Once a report is unlocked the content has been supplied, and that credit cannot be put back — the same way a downloaded file cannot be un-downloaded.
A result you disagree with. Our reports describe patterns, not predictions, and they are not medical or diagnostic advice. Whether a description fits is a judgement only you can make, so “it did not feel accurate” is not on its own grounds for a refund.
A change of mind after you have read the reports.
Codes bought from third parties. We cannot verify or refund a code we did not sell.
Email hello@psycove.com with the address you used at checkout and, if you have it, the order or transaction ID from your receipt. No form, no explanation required.
We reply within two business days and aim to settle every request within 14 days of receiving it.
Payments on this site are handled by our reseller Paddle.com Market Limited (“Paddle”), which acts as the merchant of record for those orders. Paddle issues the refund to your original payment method, and Paddle is the seller that appears on your statement, invoice, and sales-tax records.
If you start a chargeback with your bank instead, we cooperate fully with Paddle's dispute process — but writing to us first is almost always faster for you.
Nothing in this policy limits a right that consumer law in your country gives you and does not allow to be waived. Where this policy and mandatory local law conflict, the law wins.